Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...