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Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

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Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

Hope is NOT a strategy: Secure your business with the Content Cloud Seems like every week there's news...