Developing better marketing creative based on data-inspired insights can double revenue, according to...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

PerimeterX was named a leader in The Forrester New Wave™: Bot Management, Q1 2020. According to the...

Digital marketing — and its importance in driving revenue — has rarely been more crucial for organisations...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...