The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

PerimeterX was named a leader in The Forrester New Wave™: Bot Management, Q1 2020. According to the...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...