El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

As you are reading this, the entire annual gross domestic product of the United Kingdom is sitting in...

We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...