The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...