The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Hoe kunt u sales digitaliseren? Branche-experts voorspellen dat succesvolle ondernemingen binnenkort...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

2020 had a lot of surprises in store for digital marketers. Field events had to be pushed online, buyer...

Webinars are one of the most powerful tools available to marketers today. They give marketers the ability...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

As web experiences have become richer and more targeted over the years, there's been a persistent gap...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

How can companies maximize their investments and take full advantage of the resources they already have...

We analyzed data from three different sources to create the first Global Customer Engagement Review....