Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Customers' expectations have never been higher. We all expect more, especially online. We want experiences...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Field service technicians are often the only physical point of contact people have after buying a product...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

The Digital Public Library is an association that operates and manages the digital services for their...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...