In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

The Digital Public Library is an association that operates and manages the digital services for their...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

A CRM system touches every part of your business. It is one of the most critical enablers of your business...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....