In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

The Digital Public Library is an association that operates and manages the digital services for their...

Customers' expectations have never been higher. We all expect more, especially online. We want experiences...

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

How can companies maximize their investments and take full advantage of the resources they already have...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...