Software has transformed every business discipline. After the initial strides made by email, conferencing...

Transform your content delivery from an off-the-cuff process, into one seamless, connected journey Your...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...