The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

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Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

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Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

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El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

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