Consumer Analytics
Power Up Your Personalisation
What they want – where and when they want it. That's what customers expect. Vast amounts of customer...
La Trobe University Maintains High Enrollment Rates with Live and On-demand Webinars
Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...
A Guide to Field Service Digital Optimization Using Scandit Smart Data Capture to Re-engineer Field Service Workflows
Field service technicians are often the only physical point of contact people have after buying a product...
Homeoffice 2020: vorteile und herausforderungen
Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...
Content-Powered Commerce to Go
Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...
2017 State of Global Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....
Consistency, Speed, and Simplicity: Global Remote Support for Pioneering and NerdApp Platform
Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...
Insight 50 Takeaways: Humanising the Digital Marketing Experience
As marketers, we always have too much to do and too little time. The Insight50 series is designed to...
Omni-Channel Order Management: A Compelling Value Proposition for Change
This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...
The Surprising Power of Online Experiments
In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...
Brand Management Software Comparison Guide
See what your brand can accomplish with the right brand management software. These days, brand management...
Understanding the Business Value of Your eCommerce Platform
5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...
Global Trends Study
Digital experience personalization is a major priority for global business leaders and investment plans...
Remote Working 2020: Advantages and Challenges
Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...
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