Why businesses are consolidating use of a single support solution for both customers and employees. The...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...