Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Field service technicians are often the only physical point of contact people have after buying a product...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

This guide gives you the breakdown on warehouse-first analytics, why it's the trustworthy, efficient,...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...