Field service management teams want to keep costs down, while improving their customer service relationships. This...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Best-in-class marketing organizations are extending their efforts beyond filling the top of the demand...

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Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

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This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

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Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

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Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Field service technicians are often the only physical point of contact people have after buying a product...