In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Vielen Marketern fehlt es an Zeit und Ressourcen, um Ihre Marketing-Ausgaben zu beziffern, was bedeutet,...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Sleigh your 2022 holiday marketing efforts with this tree-mendous guide Summer holidays are coming! You...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...