We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Discover the Game-Changing Benefits of CPQ. What exactly is CPQ software? And how does it translate to...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Creating positive, seamless enrolment experiences for your customers can be mission critical to your...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

We analyzed data from three different sources to create the first Global Customer Engagement Review....

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...