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We're coming off one of the most challenging years in business history. The pandemic forced every company...

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In today's market, customers control the buying journey – a trend that has accelerated with the increased...

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The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

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Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

An easy customer experience is the hallmark of today's most successful support organisations. That's...