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Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

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Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

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The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

The Digital Public Library is an association that operates and manages the digital services for their...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...