Customer Interaction
MARKET Livestream Shopping Index: Findings to Help Brands and Retailers Craft Livestream Strategies
According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
The Ultimate CX Agent Guide: How to be the ‘employer of choice' and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...
ROI Guidebook
Amplitude is a product intelligence platform that helps teams around the world use their customer data...
Streamline customer service with digital workflows
Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...
AI and other intelligent technologies: 3 strategies for transforming customer experience
Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...
The Innovator's Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...
Think beyond traditional CRM to elevate your customer service
One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....
The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...
The Future of Retail is Conversations
Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...
Top Regional Bank, Case Study
Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...
The complete guide to first-party data
$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...
Building and Maintaining a Clean List of Subscribers
Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...
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