Customer Interaction

ROI Guidebook
Amplitude is a product intelligence platform that helps teams around the world use their customer data...

5 Deal Warnings Preventing You From Closing Revenue
There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions...

Building and Maintaining a Clean List of Subscribers
Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

The role of CIO in a world where experience rules
In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

The Future of Retail is Conversations
Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

Cultivating a future-proof customer journey strategy
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

The state of contact centre transformation in the new digital world
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...
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