Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

B2B marketers have shifted the way they do business as digital channels become the default approach....

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...