Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...