The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...