Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Business and technology leaders at companies large and small, across multiple industries, have identified...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...