ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...