Customer Analytics
Omni-Channel Order Management: A Compelling Value Proposition for Change
This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...
17 Ways to Get Marketing Projects Done
What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...
Redesigning the Customer Experience Around the Internet of Things
Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...
2017 Customer Service Trends: Operations Become Smarter And More Strategic
Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...
Adapt or Die: Why the delivery network of the future will be flexible, customer-centric and vital to company success
Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...
Streamline customer service with digital workflows
Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...
Master Omnichannel Campaign Management
Experiences need to be where your customers are. And each one needs to connect to the last as part of...
The Marketing Value of Marketing Automation
Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...
Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things
Field service management teams want to keep costs down, while improving their customer service relationships. This...
E-signaturen 2020: nutzungsszenarien und chancen
Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...
Digital Transformation Today
More and more buyers are looking for a digital experience that not only improves challenges like wait-time...
Driving customer experiences with impact
Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...
Creating a Culture of Experimentation
Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...
Adopting an Experimentation Philosophy
How can companies maximize their investments and take full advantage of the resources they already have...
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