The consumer-packaged goods (CPG) industry has changed dramatically in the past decade. Rapid digitalization...

Software engineering teams were often among the best placed to adjust to 2020's shift to working from...

Laat niets aan het toeval over wanneer uw afdeling digitaal gaat. Branche-experts voorspellen dat succesvolle...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Breakthroughs in collaboration technology are helping companies of all sizes foster engagement with employees,...

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...

Over the past year, society has proven we can be effective, creative and productive working from anywhere—even...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

The Digital Public Library is an association that operates and manages the digital services for their...

The position of CRO is fairly new to most organizations, and many of them are still hashing out the role's...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...