The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Your customers lead busy lives. Always on the go, they're constantly changing devices and channels to...

With the work landscape rapidly changing, the challenges ahead will require unique solutions. We surveyed...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Transforming digital marketing Your customers expect memorable moments at every brand touchpoint. And...

71% of sales leaders don't think they can adapt their strategy fast enough to deal with change and uncertainty,...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

No matter how much data you have about your customers, you can only understand what they need and expect...

Although more than a decade old, push remains innovative and versatile. Initially used by brands to engage...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...