The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

DocuSign provides a contract lifecycle management (CLM) solution that acts as a centralised, cloudbased...

Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Read this ebook to learn how to become an expert in searchandising, whether you're a beginner or a more...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

Dynamic, scalable and engaging — but you already knew that about webinars. What you didn't know is...

Pop quiz: What assignment should your marketing team tackle first? Should you complete the one marked...