Why businesses are consolidating use of a single support solution for both customers and employees. The...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

The Digital Public Library is an association that operates and manages the digital services for their...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

How Five Leading Canadian Companies Engage Audiences in a Work-from-Home World. The threat of COVID-19...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....