Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

See what your brand can accomplish with the right brand management software. These days, brand management...

How Five Leading Canadian Companies Engage Audiences in a Work-from-Home World. The threat of COVID-19...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

No matter how much data you have about your customers, you can only understand what they need and expect...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...