The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...