We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...