Skip to content Skip to footer

The state of contact centre transformation in the new digital world

Published by: NICE inContact

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived of the ability to visit physical stores and offices, customers turned to the contact centre and companies' websites to answer their queries. The agent role in the digital contact centre has already expanded to handle complex matters but will also be needed to support the customer throughout their entire journey.
Download now to explore the ways in which the digitally-transformed contact centre will improve organisations' capabilities and outcomes.

Read More

By submitting this form you agree to NICE inContact contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE inContact web sites and communications are subject to their Privacy Notice.

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com

digital route logo
Type: Whitepaper Length: 27 pages

More resources from NICE inContact