In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

E-commerce has been shaping buying trends for the past 20 years. But surprisingly, the global B2B e-commerce...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

As any marketer can tell you, few things are as effective in the sales process as human-to-human engagement....

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

An eMarketer report estimates that 9 out of 10 B2B companies in the U.S. are now using digital content...

Few industries have changed more during the past decade than consumer packaged goods. In a landscape...

How formerly offline businesses are thriving after investments in eCommerce. If you have a successful...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...