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Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

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The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

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Creating amazing customer experiences is critical to the success of your business. But implementing the...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...