Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

Learn how brands create, optimize, and deliver personalized experiences at scale. The customer experience...

A smooth integration is key to the success of any digital transformation project. Many organisations...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

Inspired by the sunny days ahead, consumers are eager to take full advantage of the warmer weather by...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

Building a Digital Infrastructure for the Entire Organization Today's business world increasingly demands...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...