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Introducing Forrester's new study: The Total ...
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination....

Reinventing sales: 5 imperatives for the futu...
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere world. The synchronous, in-person ...

Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such ...