Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Across numerous industries, more nimble competitors are nipping at the heels of enterprise giants. The...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Digital asset management (DAM) systems are becoming a key part of marketing operations infrastructure....