Latest resources from Genesys
2017 Customer Service Trends: Operations Beco...
Your customers have a strong opinion of what makes a company customer-centric.
Customer service organizations must build on a foundation of o...
Redesigning the Customer Experience Around th...
Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives across Europe to understand how enterprises...
Increase Customer Service Agility With Cloud ...
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable wi...